
What is a Mortgage Broker/Agent?
Understanding the professionals who help you secure your mortgage in Ontario
Who is a Mortgage Broker/Agent?
A mortgage broker/agent is a licensed financial professional who acts as an intermediary between you and potential lenders. They help you:
- Find and compare mortgage options from multiple lenders
- Navigate the mortgage application process
- Secure competitive interest rates
- Understand different mortgage products and terms
In Ontario, mortgage brokers/agents are regulated by the Financial Services Regulatory Authority (FSRA) to ensure they meet professional standards and protect consumer interests.
Understanding Mortgage License Types
Mortgage Agents
A mortgage agent is licensed by FSRA to provide mortgage services under the supervision of a mortgage broker. Important points about agents:
- Can only work with one licensed mortgage brokerage at a time
- Must work under a mortgage broker's supervision
- As of April 1, 2023, agents are divided into two levels:
Level 1 Mortgage Agent
Can help you obtain mortgages from traditional lenders such as banks and credit unions
Level 2 Mortgage Agent
Can help you obtain mortgages from all mortgage lenders, including alternative and private lenders
Mortgage Brokers
A mortgage broker is licensed by FSRA to conduct mortgage activities for a licensed brokerage. They can:
- Work with one licensed mortgage brokerage at a time
- Supervise mortgage agents within their brokerage
- Negotiate terms and rates with lenders
- Match clients with appropriate mortgage options
- Handle the documentation process
How a Mortgage Broker/Agent Helps You
Expert Guidance
Your mortgage broker/agent will:
- Assess your financial situation and help you understand how much you can afford
- Explain different mortgage options and their implications for your future
- Help you navigate the mortgage application process
- Secure competitive interest rates
Market Access
With access to multiple lenders, they can shop around for the best rates and terms that match your specific needs and financial situation.
Application Support
They handle the paperwork, gather required documents, and work directly with lenders to process your mortgage application efficiently.
Ongoing Service
Beyond the initial mortgage, they can help with renewals, refinancing, and answering any questions throughout your mortgage term.
Common Mortgage Types
- Fixed Rate
Interest rate remains constant throughout the term
- Variable Rate
Rate fluctuates with market conditions
- Open Mortgage
Can be paid off anytime without penalties
- Closed Mortgage
Limited prepayment options with lower rates
Key Services
- Pre-Approval Support
Know your budget before house hunting
- Rate Negotiation
Get competitive rates from multiple lenders
- Mortgage Refinancing
Explore options to lower payments or access equity
- Renewal Assistance
Review options when your term expires

The Mortgage Process with a Broker/Agent
The mortgage process typically follows these steps:
- Initial Consultation: Discuss your financial situation, goals, and mortgage needs
- Documentation: Gather necessary financial documents (income, assets, debts)
- Pre-Approval: Get a clear picture of your budget and buying power
- House Hunting: Find a property within your pre-approved amount
- Mortgage Shopping: Compare rates and terms from multiple lenders
- Application: Submit and process your mortgage application
- Closing: Finalize the mortgage and complete your home purchase
Benefits of Working with a Mortgage Broker/Agent
Save Time and Money
- Access to multiple lenders with one application
- Professional rate negotiation
- Expert advice on mortgage features
- Streamlined application process
Expert Support
- Personalized mortgage strategy
- Clear explanation of options
- Help with complex situations
- Ongoing mortgage advice
Information on this page is based on guidelines from the Financial Services Regulatory Authority of Ontario (FSRA), the regulatory body for mortgage professionals in Ontario.